Account Director / Lead CONSULTANT

Account Director / Lead CONSULTANT

Up to £110K

Based in UK or Poland

Role Overview

Do you want to work within a talented team at the forefront of the SSC and technology revolution?

Can you work creatively and collaboratively with a like minded, forward thinking team to shape the future of technology?

An exciting opportunity has arisen for a Business Lead to work within a dynamic and fast growing environment. This role will work closely with clients to disrupt traditional business models through the design, implementation of innovative digital solutions.

You will resolve any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfil them.

You will be a self-starter, able to work without close supervision and have a successful customer relationship management record, ideally in the professional services and technology sectors. You will have experience of understanding client needs and challenges and being solution orientated in solving those challenges.

We have been building up a new capability in the area of HyperAutomation, Robotics and Smart Automation, with teams working across Europe and America. As well as building on the core products service lines within GBS, BPO and SSC especially within the finance /HR backoffice functions. The goal is to continue and accelerate this growth.

Role Responsibilities

• Build relationships with key employees within our customer base.
• Create plans to address clients’ business needs.
• Design, build and deploy RPA / HyperAutomation solutions using the leading 3 tools (AA, UIP, BP, Celonis). Working with / leading other members of team where required
• Support any infrastructure set up requirements (on prem or cloud) for automation platforms and PoCs.
• Provide development leadership and mentoring of automation solutions to junior developers, promoting best practices and ensuring quality deliverables.
• Advise clients on creating profitable processes.
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate.
• Help sales team up-sell or cross-sell services and products.
• Study competition to find new ways to retain customers.
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ need.
• Ensure long term customer success.
• Understand how to deliver excellence within GBS, Shared Services, BPO environments in finance, operations, HR etc.

Personal skills and attributes

• Experience in growing accounts.
• Proven experience as a Client Relationship Manager / Account Director
• Proven track record of meeting and exceeding targets
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
• Experience Automation, OCR and Process Mining
• A customer-oriented attitude
• Problem-solving aptitude
• BSc/BA in Business Administration, Marketing or a related field